FAQs

FAQs

1. Where are your bags made?

Our bags are carefully designed with style and function in mind, and crafted from high-quality PU leather. We work with trusted manufacturers to ensure each piece meets our standards for durability, comfort, and elegance.

2. Do you ship internationally?

Yes, we offer worldwide shipping. Delivery times and costs vary by destination and are calculated at checkout. You’ll receive a tracking number as soon as your order is shipped.

3. How long will it take to receive my order?

Orders are typically processed within 1–2 business days.

Estimated delivery times:

 

• Ireland & UK: 8–15 business days

• Europe: 5–10 business days

• USA & Canada: 7–14 business days

 

4. Can I return or exchange my order?

Yes, we accept returns within 7 days of delivery. Items must be unused and in original packaging. Please email us to start the return process. Note: return shipping costs are the responsibility of the customer unless the item is damaged or incorrect.

5. How do I care for my bag?

To keep your bag looking its best, wipe it clean with a soft, damp cloth. Avoid prolonged exposure to direct sunlight, moisture, or harsh chemicals.

6. Can I change or cancel my order after placing it?

Orders can be changed or cancelled within 1 hour of purchase. After that, we begin processing your order to ensure fast shipping.

7. What if I receive a damaged or wrong item?

We’re so sorry! If you receive a damaged or incorrect item, please contact us right away with your order number and a photo. We’ll make it right as quickly as possible.

8. Do you restock sold-out items?

Some of our styles are restocked depending on demand. If a bag you love is sold out, feel free to reach out—we might be able to let you know when (or if) it’s coming back.